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Avoid tech support phone scams

Cybercriminals don’t just send fraudulent email messages and set up fake websites. They might also call you on the telephone and claim to be from Microsoft. They might offer to help solve your computer problems or sell you a software license. Once they have access to your computer, they can do the following:

Trick you into installing malicious software that could capture sensitive data, such as online banking user names and passwords. They might also then charge you to remove this software.

Convince you to visit legitimate websites (like to download software that will allow them to take control of your computer remotely and adjust settings to leave your computer vulnerable.

Request credit card information so they can bill you for phony services.

Direct you to fraudulent websites and ask you to enter credit card and other personal or financial information there.

Neither Microsoft nor Microsoft partners make unsolicited phone calls (also known as cold calls) to charge you for computer security or software fixes. If you ever receive a call from someone wanting you to let them on your computer chances are they are a scam artist trying to get your info. The rule of thumb to follow is to never let someone from a random phone call remotely connect to your computer. Microsoft, FBI, CIA & every other legitimate company or government entity is way too busy to be cold calling people about their computers so stay safe and just hang up on them. If you have let someone on your computer by accident you can request a call from one of our remote techs so that we can make sure the scammer didn’t leave any tracking software on your computer to help them steal your info or identity.

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